Innovative Fleet Communications Support The Provision Of Affordable, Flexible Transportation For The Disadvantaged.

Community Transport Central Coast (CTCC) provide transport for disadvantaged members of the community, including people who are isolated, frail, elderly, disabled or unwell. The CTCC keeps these members of the community connected, providing access to critical
social services including recreation, shopping and medical care.

The Challenge

CTCC operate a fleet of 33 dedicated vehicles which offer a range of transport options from cars to mini buses and larger coaches, most of which are modified for purpose. For clients of CTCC and their carers, use of public transport is almost impossible and not typically viable or appropriate.

Duties performed by community transport drivers can be described as specialised and not without risk. The drivers carry passengers that are amongst the most vulnerable people in the community, including people with dementia and other cognitive impairments such as developmental disabilities. For this reason they play a significant role in the wellbeing of their passengers, whilst also providing a critical link to social services. 

CTCC engaged Gencom to provide a fleet communication solution that would ensure the provision of affordable, flexible and safe community transport.

The Gencom Solution

Gencom engineered an Orion Network fleet management solution powered by Motorola’s MOTOTRBO™Connect Plus technology that would provide CTCC’s control centre with superior voice clarity and real time visibility of drivers in the field.


  • Transition of the CTCC’s 33 fleet vehicles to The Orion Network – providing optimal street level coverage throughout the central coast and surrounding areas.
  • Integration of voice and data applications enabling unique talk features and reporting capability to enhance passenger safety and service delivery.
  • Deployment of TRBOnet – a fleet management application providing the CTCC control room with continuous visibility of their fleet location, speed and status via web maps.
  • Establishment of multiple talk paths – ensuring drivers are always connected and informed, as well as allowing CTCC control operators to manage driver utilisation through efficient dispatch and inter-bus communications.


  • Improved connectivity and efficient utilisation of vehicles have allowed pickups previously outsourced to taxis to be allocated in-house, equating to savings of anywhere from $160-$240 per day, and across the space of a year up to $60,000.
  • Fixed communication costs – creating significant group savings and providing certainty for budgeting and planning purposes.


  • Ability to collect business activity data using virtual geographic boundaries is enabling competitive benchmarking and performance management.
  • Future capacity to inform registered clients and their carers of changes to services via text message or email.
  • Ability to remotely re-program and upgrade radio terminal software – without taking the fleet off the road.
  • Partnership with Motorola – ensuring future access to the latest technologies and data applications.